At Golf Promotion Store, we’re committed to providing premium golf equipment with seamless delivery and hassle-free returns. As your trusted golf specialist since 2010, we’ve designed this policy to ensure complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking and insurance
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included
Note: Delivery estimates may vary during peak seasons or due to customs processing. Some remote locations may experience slightly longer transit times.

Returns & Exchanges

We stand behind our premium golf products from brands like Callaway, Adidas, and FootJoy. If you’re not completely satisfied, our straightforward returns process ensures your peace of mind.

Eligibility

You may return most items within 15 days of receiving your order if:

  • Items are unused and in original condition
  • All original tags and packaging are intact
  • You provide proof of purchase (order number)

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on:

  • FootJoy Golf Gloves (all styles)
  • Personalized/custom golf equipment
  • Used or damaged golf balls (Bridgestone, Callaway)

Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Order number
    • Item details
    • Reason for return
    • Preferred resolution (refund/exchange)
  2. Wait for Approval: Our team will respond within 1-2 business days with an RMA number and instructions
  3. Ship Your Return:
    • Package items securely in original packaging
    • Include order confirmation copy
    • Mark RMA number clearly on package
    • Ship to: Golf Promotion Store Returns, 76 Hurst St, Birmingham, GB B4J 8IW
Important: Customers are responsible for return shipping costs unless the return results from our error (wrong item or defect). We recommend using trackable shipping.

Refund Processing

After we receive and inspect your return (typically 3-5 business days):

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Your financial institution may require additional processing time.

Exchanges

For exchanges:

  • Follow the standard return process
  • Specify replacement item in your initial email
  • Standard shipping charges apply for new items (unless exchange is due to our error)

Damaged/Defective Items

If you receive damaged goods (e.g., flawed golf clubs or torn shirts):

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange free return shipping and expedite your replacement

Our Commitment to Golfers

At Golf Promotion Store, we understand the precision golf demands. That’s why we carefully select every driver, golf shirt, and accessory in our collection to meet professional standards. Our shipping and returns policies reflect this commitment – ensuring you receive tournament-ready equipment with complete confidence.

For any questions, our golf specialists are ready to help at [email protected].