At Golf Promotion Store, we take pride in offering premium golf equipment from top brands like Callaway, Adidas, and FootJoy. We want you to be completely satisfied with your purchase of golf clubs, apparel, or accessories. If for any reason you’re not happy with your order, our straightforward returns policy ensures a hassle-free process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in their original condition, and with all tags attached
  • Items must be in their original packaging
  • A proof of purchase or order number must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following products:

  • Golf gloves (FootJoy Golf Gloves)
  • Personalized or custom-ordered golf equipment
  • Used or damaged golf balls (Bridgestone Golf Balls, Callaway Golf Balls)

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order. Please include the following information in your email (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Golf Promotion Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) to be returned/exchanged: – Product Name: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] I confirm that the item(s) are unused and in their original packaging with all tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and a Return Merchandise Authorization (RMA) number.

Step 3: Package and Ship Your Return

Once approved:

  1. Securely package the item(s) in their original packaging
  2. Include a copy of your order confirmation or packing slip
  3. Clearly write the RMA number on the outside of the package
  4. Ship to our returns address (provided in your approval email)

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Our Returns Address:
Golf Promotion Store Returns
76 Hurst St
Birmingham, GB B4J 8IW

Refund Process

When Will I Receive My Refund?

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund. The timing depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Your bank or card issuer may require additional time to post the refund to your account.

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. In your initial email, specify the replacement item you’d like
  3. Once we receive your return, we’ll ship the replacement item
  4. Standard shipping charges apply for the new item unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item (such as golf clubs with manufacturing flaws or torn golf shirts), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedite your replacement or refund.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with Golf Promotion Store – your trusted source for premium golf equipment since 2010.