Welcome to Golf Promotion Store’s FAQ section. Here you’ll find answers to common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
Product Questions
Q: What brands of golf equipment do you carry?
A: We stock premium golf brands including Adidas, Callaway, FootJoy, Bridgestone, Galvin Green, and Ecco. Our range covers everything from golf shirts and shoes to clubs, balls, and waterproofs.
Q: Do you sell complete golf club sets?
A: Yes! Under our “Golf Clubs” category you’ll find complete sets as well as individual clubs like drivers. We focus on quality equipment from trusted brands.
Q: How do I choose the right golf shoes?
A: Consider your playing style and typical weather conditions. We offer spiked and spikeless options from brands like FootJoy and Adidas, with waterproof models available for wet conditions.
Ordering & Account
Q: How do I create an account?
A: Simply begin the checkout process and you’ll have the option to create an account. This allows you to track orders and save your details for faster future purchases.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. Please email us immediately if you need to make changes, and we’ll do our best to accommodate your request.
Payment Options
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store your full payment details.
Delivery Information
Our Delivery Promise: Orders processed within 1-2 working days with two reliable shipping options to suit your needs.
Q: What are your shipping options?
A: We offer:
- Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Shipping: For orders over £50, delivered in 15-25 days via EMS
Q: Do you ship internationally?
A: Yes! We ship worldwide from our Birmingham warehouse, excluding only a few remote areas in Asia and elsewhere. International customers enjoy the same reliable service.
Q: How can I track my order?
A: Once dispatched, you’ll receive a tracking number via email. Use this to follow your package’s journey right to your doorstep.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return window from receipt of delivery. Items must be unused and in original packaging for a full refund or exchange.
Q: How do I initiate a return?
A: Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address any concerns.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll cover all return expenses.
Still Have Questions?
Our golf-loving customer service team is happy to help with any other inquiries. Contact us at:
Email: [email protected]
Address: 76 Hurst St, Birmingham, GB B4J 8IW
Thank you for choosing Golf Promotion Store – where passion for golf meets exceptional service!